Frequently Asked Questions
Everything you need to know about your next timepiece.
Are all watches sold on WATCH IT! authentic?
Yes, every timepiece in our collection is 100% authentic and sourced directly from authorized manufacturers or licensed distributors. Each purchase includes the original brand packaging and documentation.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited 2-day and overnight shipping options at checkout for those who need their watch sooner.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the watch in its original, unworn condition with all tags and protective films intact for a full refund.
Do the watches come with a warranty?
Absolutely. All watches are covered by a minimum 2-year manufacturer's warranty that protects against mechanical defects. Specific warranty details can be found on the individual product pages.
Can I have the watch band resized?
Yes, we provide complimentary link removal for all metal bracelet watches. Simply specify your wrist measurement in the 'Order Notes' section during checkout, or visit any of our physical boutique locations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.